Entertaining guide to negotiating by a former FBI hostage negotiator. I think he did a great job telling stories from his past job, which entails how the field of negotiation (and Voss with it) modernised and allow empathy become a powerful tool. He goes through a few important tools, each combined with a story, and iin the end gives two examples and a cheatsheet for combining them.

In the end, negotiation is a constant discivery process, not a fixed zero-zum game. As one needs to do with hostage negotiation, Voss argues one should not necessarily shoot for compromises. He says the most successful negotiators have the mindset that there is sometimes a great deal hidden waiting to be found, if one pays attention and stays open.